The Skipper’s Manual

What you can expect from your Skipper, what is in the manual?

Skipper Guidelines: The Skipper is responsible for the safety of all the people on board, the safety of the boat (navigation, mooring), and must comply with all the relevant rules and regulations. In the manual we also go thorough the skipper’s obligations towards the charter base, personal standards as well as the safety standards.

Manual Contents

In the Skipper’s manual you will find important topics from pre arrival, arrival day and general briefing to crew policy, safety briefings and complaint management. Important check lists are included.

Scroll down for our samples.

Samples to "Charter guests' arrival"

Pre Arrival

Welcome Message

You want to ensure that the guests have all of the information that they need to get their holiday off to a great start. We suggest using WhatsApp to send messages to the guests where possible.

If a guest doesn’t have WhatsApp, you will first need to send them a text message to get an email address for them in order to be able to attach any documents e.g. Crew lists Provisioning lists, guests preference list, route plans, local charts or maps etc.

3 Days prior to guests arrival

Send to all guests due to arrive

Example of Text or WhatsApp message: "Your holiday onboard your Chartered yacht is now just a few days away and we are looking forward to meeting you.

In order to be completely prepared for your sailing adventure and skippered charter holiday, please let us know when you will arrive in the marina/base and save this number to your phone, so you can contact me directly. Also, please find a link with information on the skippers role during your charter. Kind regards, Your Skipper."

Arrival Day

Arriving early

Arrive earlier in the marina, minimum 2 hours before guests expected arrival time.

Check with reception and the base manger for any additional information about the guests and the boat.

Prepare the boat and make the technical Check-in before the guests arrive and prepare for a nice friendly “guest welcome” on-board.
5/5

Skippers at anchor

I am very glad that I took the survey of Skippers at Anchor. Now I have the certificate to prove my qualification and the manual helps me to become even a better skipper.
Matt B.
Matt B.Saronic, Greece
After doing the self assessment survey and receiving the manual, I have learned more about contacting the charter guests before their arrival. It has been very helpful for me.
Mike S.
Mike S.Zadar, Croatia
The examples of text messages in the manual made it easier and faster for me to communicate with the guests before charter. Now I don't waste time on unnecessary messaging.
Lisa W.
Lisa W.Mallorca
My charter guest will know that my qualification as a skipper is up to date - thanks to the survey and the Skipper's Manual. The manual gives me more confident in my work.
Adriano A.
Adriano A.Sicily, Italy
It was very easy and quick to register and to take the survey! The Manual is well put together - I use it from time to time to check up the daily routines with my charter guests.
Michael G.
Michael G.Martinique

Manual Contents

In the Skipper’s manual you will find important topics from pre arrival, arrival day and general briefing to crew policy, safety briefings and complaint management. Important check lists are included.

Scroll down for our samples.

Samples to "Charter guests' arrival"

Pre Arrival

Welcome Message

You want to ensure that the guests have all of the information that they need to get their holiday off to a great start. We suggest using WhatsApp to send messages to the guests where possible.

If a guest doesn’t have WhatsApp, you will first need to send them a text message to get an email address for them in order to be able to attach any documents e.g. Crew lists Provisioning lists, guests preference list, route plans, local charts or maps etc.

3 Days prior to guests arrival

Send to all guests due to arrive

Example of Text or WhatsApp message: "Your holiday onboard your Chartered yacht is now just a few days away and we are looking forward to meeting you.

In order to be completely prepared for your sailing adventure and skippered charter holiday, please let us know when you will arrive in the marina/base and save this number to your phone, so you can contact me directly. Also, please find a link with information on the skippers role during your charter. Kind regards, Your Skipper."

Arrival Day

Arriving early

Arrive earlier in the marina, minimum 2 hours before guests expected arrival time.

Check with reception and the base manger for any additional information about the guests and the boat.

Prepare the boat and make the technical Check-in before the guests arrive and prepare for a nice friendly “guest welcome” on-board.
5/5

Skippers at anchor

I am very glad that I took the survey of Skippers at Anchor. Now I have the certificate to prove my qualification and the manual helps me to become even a better skipper.
Matt B.
Matt B.Saronic, Greece
After doing the self assessment survey and receiving the manual, I have learned more about contacting the charter guests before their arrival. It has been very helpful for me.
Mike S.
Mike S.Zadar, Croatia
The examples of text messages in the manual made it easier and faster for me to communicate with the guests before charter. Now I don't waste time on unnecessary messaging.
Lisa W.
Lisa W.Mallorca
My charter guest will know that my qualification as a skipper is up to date - thanks to the survey and the Skipper's Manual. The manual gives me more confident in my work.
Adriano A.
Adriano A.Sicily, Italy
It was very easy and quick to register and to take the survey! The Manual is well put together - I use it from time to time to check up the daily routines with my charter guests.
Michael G.
Michael G.Martinique

Contact

IBCS-Anchored
Frank Honan
Saileräckergasse  43
A-1190, Vienna
Austria

E-Mail: skippersatanchor@gmail.com

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