Skippers at Anchor

Does your skipper service meet the international standards for guests?
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Get anchored – stay anchored

The new international standards set out the minimum service level for bareboat skippers, who work for charter operators on inland, coastal and offshore waters. Skippers should follow these standards to conform with the international standards of customer care.

International standards

The international standards cover all service aspects including pre-arrival, arrival day check-in, during the charter, departure, complaint handling, how to meet guests’ expectation while onboard and the skipper’s daily procedure. The standards also include specific living standards and information on ISO 20410 bareboat charter standards.

Do you meet the basic standards?

Read on, understand the Skippers at Anchor standards, make an online Self-Assessment Survey and check your service knowledge.
Read on, understand the benefits of our Self-Assessment Survey that verifies the quality of your work onboard and with guests.
Take the online Self-Assessment Survey and order the Skipper’s Service Manual that supports your work with charter base managers and personnel and maintains quality.
Take the Self-Assessment Survey and order the Skipper Service Manual and support the need for Continual Improvement in the bareboat charter business.
Oder the Skipper Service Manual to ensure your standards meet and match the International expectations of charter guests this year and further develop the Best Practice work culture. Answering these questions will give a good indication of your performance as a bareboat charter skipper, and the current standards expected by charter boat operators and guests.

How to get the skipper service manual?

Get registered on Skippers at Anchor

Complete the registration with your name, address, Email and license.

Receive our confirmation and offer.

Accept the conditions and receive the online self-assessment survey login code.
To the registration

Take the online Self-Assessment survey

Complete the standards verification self-assessment survey.

Answer each question with YES or NO

Once reviewed, a summary email will be sent with feedback.
To the survey

Get the Skipper Service Manual

The Skipper Service Manual ensures your standards meet and match the International expectations of charter guests and charter operators and further develops a Best Practice work culture.

You will receive the Skipper Service Manual sent direct to your address.

Stay Anchored!

Who we are and what we do

IBCS-Anchored works to support bareboat charter operators by agreeing and setting International standards for the charter industry. We have partnered with a number of quality companies that wish to be recognised for quality and working with a “Continuous Improvement” culture.

Visit our website www.ibcs-anchored.org for more information and get your working partners to register to maintain quality and standards.

Get Anchored and Stay Anchored!

5/5

Skippers at anchor

I am very glad that I took the survey of Skippers at Anchor. Now I have the certificate to prove my qualification and the manual helps me to become even a better skipper.
Matt B.
Matt B.Saronic, Greece
After doing the self assessment survey and receiving the manual, I have learned more about contacting the charter guests before their arrival. It has been very helpful for me.
Mike S.
Mike S.Zadar, Croatia
The examples of text messages in the manual made it easier and faster for me to communicate with the guests before charter. Now I don't waste time on unnecessary messaging.
Lisa W.
Lisa W.Mallorca
My charter guest will know that my qualification as a skipper is up to date - thanks to the survey and the Skipper's Manual. The manual gives me more confident in my work.
Adriano A.
Adriano A.Sicily, Italy
It was very easy and quick to register and to take the survey! The Manual is well put together - I use it from time to time to check up the daily routines with my charter guests.
Michael G.
Michael G.Martinique

Contact

IBCS-Anchored
Frank Honan
Saileräckergasse  43
A-1190, Vienna
Austria

E-Mail: skippersatanchor@gmail.com

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