Get anchored – stay anchored
The new international standards set out the minimum service level for bareboat skippers, who work for charter operators on inland, coastal and offshore waters. Skippers should follow these standards to conform with the international standards of customer care.
The international standards cover all service aspects including pre-arrival, arrival day check-in, during the charter, departure, complaint handling, how to meet guests’ expectation while onboard and the skipper’s daily procedure. The standards also include specific living standards and information on ISO 20410 bareboat charter standards.